Website Privacy policy.

Last updated: May 2026

1. Introduction

Charlotte James Counselling is committed to protecting your privacy. This policy explains what personal data is collected when you use this website, why we collect it, and how it is used.

This website is hosted by Squarespace, Inc. and is operated by Charlotte James, a private psychodynamic counsellor based in London.

This policy applies to this website only. If you become a client of the practice, you will receive a separate, fuller Privacy Notice as part of your therapy agreement before any sessions begin.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Charlotte James is the Data Controller for data collected through this website.

You can contact us at:

3. What Data This Website Collects

3.1 Website Analytics (Squarespace)

Squarespace may collect anonymised data about how visitors use this website, including:

  • Pages visited and time spent on each page

  • Browser type, device type, and operating system

  • Approximate geographic location (country or region level)

  • Referring website or search terms used to find us

  • IP address (used to derive location data, then anonymised)

This data helps us understand how the website is used and improve its content. It does not identify you personally.

3.2 Contact Form

If you use the contact form on this website (provided by Squarespace), we collect:

  • Your name

  • Your email address

  • Any information you choose to include in your message

We use this information solely to respond to your enquiry. We do not add you to any mailing list or share your details with third parties without your consent.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Legitimate interests — to operate and improve the website, and to respond to enquiries

  • Consent — for any non-essential cookies (see Section 6)

5. How Long We Keep Your Data

  • Contact form enquiries: up to 12 months from last contact, or until the matter is resolved

  • Website analytics data: retained by Squarespace in line with their data retention policy (typically up to 25 months)

After the relevant period, data is securely deleted or anonymised.

6. Cookies

This website uses cookies — small text files stored on your device. We use:

Essential cookies

Set by Squarespace to make the website function correctly. These cannot be disabled.

Analytics cookies

Used by Squarespace to collect anonymised data about site usage. Where required by law, we will ask for your consent before placing these cookies. You can manage your preferences via the cookie banner when you first visit the site, or through your browser settings at any time.

For full details of the cookies Squarespace uses, see their Cookie Policy at squarespace.com/privacy.

7. Our Website Host: Squarespace

This website is hosted by Squarespace, Inc., a US-based company. As our hosting provider, Squarespace processes certain website data on our behalf as a data processor.

Squarespace participates in the UK-US Data Bridge and uses Standard Contractual Clauses to ensure adequate protection for any personal data transferred outside the UK.

For more information, see Squarespace's Privacy Policy: squarespace.com/privacy.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate or incomplete data

  • Ask us to delete your data (where no legal obligation requires us to keep it)

  • Object to or restrict how we process your data

  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at the address in Section 2. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Links to Other Websites

This website contains links to external sites, such as professional bodies or mental health resources. We are not responsible for the privacy practices of those websites and encourage you to read their own privacy policies.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.